E-Consumer Pulse: A look across industries (December 2024 Report)

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In this report we dive deep into the e-commerce sectors to understand what drives consumers overall satisfaction and engagement with the industry:

1. What percentage of shoppers have purchased various sectors online in the past 3 months?
2. What is the tenure of online shopping for across sectors?
3. What drives or deters shoppers from shopping various sectors online?
4. What are the various sectors CSAT (Customer Satisfaction) score and how is it trending and compare to other sectors in the industry?
5. What are the drivers of various sectors CSAT (Customer Satisfaction) score?
6. What are the various sectors NPS (Net Promoter Score) score and how is it trending and comparable to other sectors in the industry?
7. What are the drivers of various sectors NPS (Net Promoter Score) score?
8. What actions should you take to evolve your ecommerce strategy for online shopping?