E-Consumer Pulse: Grocery Deep Dive (December 2024 Report)

Say goodbye to the limitations of outdated annual surveys! Imagine having a real-time pulse on your customers’ preferences and behaviors, empowering you to optimize your eCommerce strategies on the fly. Our groundbreaking research is your key to navigating and dominating the online shopping space with unprecedented precision.

In this report we dive deep into the e-commerce Grocery sector to understand what drives consumers overall satisfaction and engagement with the industry, within categories, and retailers inclusive of:

1. What percentage of shoppers have purchased groceries online in the past 3 months?
2. What is the tenure of online shopping for groceries?
3. What drives or deters shoppers from shopping groceries online?
4. What is online groceries shopping CSAT (Customer Satisfaction) score and how is it trending?
5. What are the drivers of online grocery shopping CSAT (Customer Satisfaction) score?
6. What is online grocery shopping's NPS (Net Promoter Score) score and how is it trending?
7. What are the drivers of online grocery shopping's NPS (Net Promoter Score) score?
8. What actions should you take to evolve your ecommerce strategy for online grocery shopping?